Return & Refund Policy

Effective Date: 15.02.2026

Thank you for shopping with Silk Aura. We strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only in case of:

  • Damaged items
  • Manufacturing defects
  • Incorrect item received
  • Significant product fault

Returns will not be accepted for:

  • Change of mind
  • Size issues (unless wrong item shipped)
  • Minor color variations due to screen display
  • Items worn, washed, altered, or used
  • Final sale or clearance items
  • Customized Stitched Products

2. Return Request Timeframe

  • Customers must notify us within 48 hours of delivery.
  • Clear photos and videos of the damaged or faulty item must be emailed to:
    Silkaura33@gmail.com, Whatsapp: +1 (562) 409-5376

Requests made after 48 hours of delivery may not be accepted.

3. Return Shipping Responsibility

  • Return shipping cost must be paid by the customer.
  • Silk Aura does not provide prepaid return labels.
  • We recommend using a trackable shipping service.

Silk Aura is not responsible for lost return shipments.

4. Return Conditions

To qualify for a refund:

  • Item must be unused
  • Item must be in original condition
  • All original tags and packaging must be included
  • Item must not show signs of wear or damage caused by customer

We reserve the right to reject returns that do not meet these conditions.

5. Inspection & Approval

Once we receive your returned item:

  • It will be inspected within 3–5 business days.
  • If approved, the refund process will begin.
  • If rejected, the item may be returned to you at your expense.

6. Refund Process

  • Refunds will be initiated within 7–10 working days after return approval.
  • Refund will be processed to the original payment method only.
  • Processing time may vary depending on your bank or payment provider.

Shipping charges (if any) are non-refundable.

7. Non-Returnable Items

The following items are not eligible for return:

  • Worn or washed garments
  • Custom-stitched or altered products
  • Discounted / clearance items
  • Gift cards

8. Order Cancellation

  • Orders cannot be canceled once shipped.
  • If cancellation is requested before shipping, we reserve the right to approve or decline the request.

9. Damaged During Shipping

If your item arrives visibly damaged:

  • Take clear photos immediately
  • Contact us within 48 hours
  • Keep all packaging materials for verification

Failure to provide required proof may result in denial of claim.

10. Contact Information

For return requests, contact:

Silk Aura
Artesia, California
United States
Phone: +1 (562) 409-5376
Email: Silkaura33@gmail.com